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Courses

Conflict Management (various start times)

This course information relates to courses starting in Flexible 2011.

Course code: TBC

Course category: Part-time

End Qualification: College Certificate of Completion

Starting and ending month: Flexible to Flexible

Starting year: 2011

Days of the week: Flexible

Course duration: 1 day

Time of day: All day

Course location: Pelham Campus

Course aims:
To enable employees to understand and develop the confidence and skills required to help them communicate and deal safely and effectively with conflict that may happen in their workplace.

Course content:
Topics covered by the course include:

Avoiding Conflict & Assessing Risk

Effectively assessing a situation
Being more aware of how people may react in threatening situations
Stimulus and response
The Attitude and Behaviour cycle

Defusing Conflict

Understanding how to overcome blocks to communication
Using effective communication to signal non-aggression and calm down a potentially violent situation
Recognising and dealing with high risk situations

Resolving Conflict

Recognising other’s points of view
Resolve the issue
Seek a win-win situation
The law regarding self defence

Learning from Conflict

Support victims
Report and record incidents
Learn from the incident
Share good practice

Awarding Body: City College

Entry Requirements:
There are no formal entry requirements

Interview for entry: Direct entry

Academic Centre:
City Business Skills

Costs of your Course: On application

City College Brighton - Part-time course - Conflict Management (various start times)

Disclaimer:
Although the information given is believed to be correct at the time of publication, it does not form any part of a contract between City College Brighton and Hove and the student. Courses may be subject to change.

Timetables are subject to change and you should check with your tutor prior to enrolment for the details of your timetable.