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Courses
WorldHost - The Principles of Customer Service (various start dates 11/12)
Course category: Part-time
Starting month: Flexible
Course duration: 1 day
Course aims:
This World Host course has been tailored by Skillsmart Retail for the UK retail sector and is delivered exclusively through the National Skills Academy for Retail.
Participants in this certificated programme will gain valuable skills and techniques and be eligible to wear the WorldHost pin badge which recognises customer service excellence.
For the next available dates please view www.ccb.ac.uk/public/employers/scheduled-courses
Course content:
You will learn:
- An understanding of the value of retail to the UK
- The importance of excellent customer service
- The skills of effective communication
- How to listen to customers and respond effectively to their needs
- The lifetime value of a customer to the business
- The five key principle commitments that enable staff to ‘go the extra mile’
Awarding Body: N/A
Entry Requirements:
None
Academic Centre:
City Business Skills
Costs of your Course: £85
Disclaimer:
Although the information given is believed to be correct at the time of publication, it does not form any part of a
contract between City College Brighton and Hove and the student. Courses may be subject to change.
Timetables are subject to change and you should check with your tutor prior to enrolment for the details of your timetable.
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