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Courses

Routes Into Work

Elective Courses

Routes Into Work - Retail
Course	Qualification
Understanding the Retail Process	Retail Knowledge City and Guilds Level 2
Understanding Customer Service in the Retail Sector	Retail Knowledge City and Guilds Level 2
Understanding How Individuals and Teams Contribute to the Effectiveness of a Retail Business	Retail Knowledge City and Guilds Level 2
Understanding the Handling of Customer Payments in a Retail Business	Retail Knowledge City and Guilds Level 2

Routes Into Work - Hospitality
Course	Qualification
Customer Service	City and Guilds Customer Service in Hospitality T/600/1059
Food Safety in Catering Level 2	Food Safety in Catering Level 2 CIEH Level 2
Food Safety in Catering Level 3	Food Safety in Catering Level 3 CIEH Level 3
National Certificate of Personal License Holders	NCPLH
Barista (Coffee making)	Unit Award in Barista Skills

Routes Into Work - Security
Course	Qualification
Conflict Management	Level 2 Cert in Conflict Management C&G
Security Door Supervisor	BIIAB Level 2 National Certificate
Certificate for CCTV Operations	BIIAB Level 2 National Certificate for CCTV Operations

Routes Into Work - Healthcare
Course	Qualification
Communication Skills	Communication Skills for Working in the Health Sector
Infection control	Causes and Spread of Infection
Quality standards	Maintaining Quality Standards in the Health Sector

Routes Into Work - Facilities Management
Course	Qualification
Basic Cleaning Skills	City and Guilds Award in Cleaning Principles (Interiors and Washrooms)
Communication and Teamworking	Working with Customers and others in the Cleaning and Support Services Industry
Specialised Cleaning skills for Hospitality or Health Care	City and Guilds Award in Cleaning Principles (food areas) or City and Guilds Award in Cleaning Principles (High risk areas: controlled environments)

Routes Into Work - Call Centre
Course	Qualification
Introduction to Call Centre Skills	Call Centre Pre-employment, UFI - University for Industry