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WorldHost Customer Service Training

Improving your businesses customer service

WorldHost Customer Service Training

How can a WorldHost course help you?

WorldHost courses help retailers address the skills challenges of customer service and to gain competitive advantage from your competitors. The WorldHost customer service training programmes were specifically developed to help retail businesses improve sales through better customer service.

The importance of customer service

Investing in your employees through training makes them feel valued and improves motivation. In addition, when employees treat customers well by using proper customer service skills, they are more likely to be treated well in return. Both these factors can help to increase employee loyalty and reduce turnover, thereby lowering your staffing costs.

WorldHost programmes include:

• The Principles of Customer Service – Retail
• Sales Powered By Service – Retail
• Frontline Management Solutions - Retail

All three programmes are modern and energetic offering a comprehensive training toolkit and topical DVD and CD scenarios. They can be used across a wide variety of industries where the quality of front-line customer service is key to the success of the business.

Participants on these certificated programmes will gain valuable skills and techniques and be eligible to wear the WorldHost pin badge which recognises customer service excellence.

Course Dates

To see when our courses will be running view our upcoming courses page.

How to book

Book your space by calling 01273 667756 (option 2) or email citybusiness@ccb.ac.uk

If you are interested in the other courses please contact us for more information and to be informed of when a particular class might be running at one of our partner colleges.