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'Conflict in Workplace' Training at City College

16 August 2006

In today's high-pressure business world there is an increasing amount of conflict in the workplace. The CIPD's recent 'Managing Conflict at Work' survey of 1,190 employers suggested that dealing with conflict is taking up more and more HR time.

Over 60 per cent of respondents said that they had seen an increase in the use of HR departments to resolve individual disputes. And it is time-consuming and costly - employers say they are spending an average of 10.5 days per case dealing with disciplinary and grievance issues. It is in this context that the new Conflict Management on the 21st, 22nd and 23rd August is a timely addition to the range of training offered to employers by the City Business Skills training unit at City College Brighton and Hove.

'Conflict in Workplace' Training at City College

'Conflict in Workplace' Training at City College

This one-day course, taking place at Pelham Tower, Pelham Street, Brighton, is suitable for a variety of sectors such as teachers, council workers, airport staff, transport workers and service sector employees. It shows how to deal with aggression and personal safety plus the importance of body language in difficult situations. The course also covers managing conflict by applying dynamic risk approaches, understanding the importance of self-awareness and acting proactively, how to defuse conflict by overcoming communication blocks, signalling non-aggression and managing high-risk situations, how to resolve conflict, and how to learn from conflict. Wherever the course has been taught, without exception it has reduced violence in the workplace by at least 50%, regardless of the sector.

Corrine Baker, Business Team Leader at City Business Skills says:

'It's been interesting to see the wide range of employers that have already signed up for this training. This includes entertainment venues, community projects and small businesses. The course provides very valuable training for everyone - especially front-line staff who work in situations where conflict is a daily occupational hazard.'

For more information on this and other City Business Skills courses for employers, call 01273 667756.

For media enquires, please call Brian Bell, Marketing Communications Officer, on 01273 667788 Ext. 488 or email bb1@ccb.ac.uk

About City Business Skills @ City College Brighton and Hove:

City Business Skills is the employer training unit of City College Brighton and Hove and offers a selection of scheduled courses ranging from industry certification to accredited management and business essential courses. In addition they can design tailored training programmes to meet specific business needs, as well as visiting companies to undertake FREE training needs analysis. City Business Skills also runs the new alternative business networking club; City Business Club.

About City College Brighton and Hove:

Founded over 100 years ago, City College Brighton and Hove has become an international centre of excellence. Every year over 2,000 full-time and 13,000 part time students as well as many international and European students choose City College as their education provider. The College provides training to over 2,000 businesses and has a 'City Business Skills' department which focuses on employers' needs. Offering over 650 courses from basic level to pre-University level, City College is working with its partners to develop the workforce of the future.