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Forfars’ bakers dozen gain customer service expertise

31 January 2012

Sussex’s famed local bakery Forfars recently sent a dozen of their staff to gain ‘WorldHost’ customer service training qualifications at City College Brighton and Hove with award-winning Retail Trainer, Marcus Pescod.

WorldHost courses are aimed at helping retailers to address the skills challenges of customer service, gain competitive advantage over competitors and improve sales.

'Marcus created a really relaxed atmosphere which helped put our staff’s nerves at ease and encouraged them to participate fully and I think they got a lot out of it', said Lisa Philpot, Forfars’ Personnel Manager. 'At Forfars, we believe that quality of customer service is as important as the quality of the products that we sell and this course has really built staff confidence in terms of their ability to relate to customers in the kind of friendly, professional way that the company prides itself on.'

For more information on forthcoming WorldHost courses at City College, call 01273 667756 (option 2) or email citybusiness@ccb.ac.uk

Forfars' 'bakers dozen'

Forfars' 'bakers dozen'

For City College media enquiries, please call Brian Bell, Marketing Communications Officer, on 01273 667788 Ext. 488 or email bb1@ccb.ac.uk website www.ccb.ac.uk

About City College Brighton and Hove: Situated in the heart of Brighton and graded ‘Outstanding’ in key areas by Ofsted in its June 2011 report, City College Brighton and Hove is an international centre of vocational excellence and one of the top performing Further Education Colleges in the country. Every year, 2,000 full-time, 7,000 part time, 400 Higher Education and 400 14-16 year old students as well as many international and European students choose City College as their place of further and higher education training. In addition, the College provides training to over 2,000 businesses via its ‘City Business Skills’ department which focuses on employer training needs. Offering over 700 courses from basic level right through to business and postgraduate training, City College is working with its partners to develop the workforce of the future.